Terms of service
Last updated: 8 September 2026
These terms apply to the Order-Bot website at openorder.bot and its regional subdomains, the Order-Bot Price Compare browser extension, the Order-Bot API (*.openorder.bot/api/*) and any agent or assistant tools we publish (together, the “Service”). By using the Service you agree to them. Our privacy policy explains how we handle personal data and forms part of these terms.
Who we are
Order-Bot is operated by Luke Durrant (contact@lukedurrant.com), an Australian sole trader. “We”, “us” and “our” refer to Order-Bot.
What the Service is
The Service compares grocery prices across retailers so you can decide where to shop. It shows price observations: what a retailer displayed for a product at a particular time, place and store context. Prices change, differ between locations and can be captured with errors. The price you pay is the one the retailer shows you at checkout, not the one we show. Always verify before you buy.
Order-Bot is independent. We are not affiliated with, endorsed by or acting for any retailer whose prices we show. Retailer names and marks belong to their owners and are used only to identify where a price was observed.
The Service never places orders, holds payment details or checks out on your behalf. Where a feature produces a list to take to a retailer’s own site, completing the purchase there is entirely between you and that retailer, on their terms.
Accounts and API keys
- You are responsible for activity under your account and for keeping your password and any API key confidential.
- An API key we issue is personal to you or the system it was issued for. Do not share it, embed it in public code, or use it beyond the scopes and rate limits it carries.
- We may suspend or revoke an account or key that breaches these terms, harms the Service, or has been compromised.
Acceptable use
You must not:
- bulk-extract, crawl or mirror the Service’s data other than through the documented API within its published limits, or resell or redistribute our data without a written agreement with us;
- interfere with the Service, its infrastructure or other users, or attempt to bypass rate limits, authentication or access controls;
- submit price observations you know to be false, or use the API to insert data you are not entitled to provide;
- use the Service for anything unlawful.
Price data you contribute
When you use the browser extension on a supported retailer page, or submit prices through the API, the Service records the publicly displayed product, price, pack and availability information from that page (a “Contribution”). Contributions do not include your personal data beyond what the privacy policy describes.
You grant us a worldwide, perpetual, irrevocable, royalty-free licence to store, reproduce, aggregate, analyse, combine with other data, publish, distribute and commercially license your Contributions and anything derived from them, in any medium, for the purposes described in the next section. You confirm you are entitled to grant this licence. This licence covers price and product information only; it never extends to personal data, which is governed by the privacy policy.
Our price data and how we may use it
The price observations the Service collects, whether by our own systems or from Contributions, and everything we build from them (price histories, cross-retailer comparisons, product matches, indices, summaries and other derived datasets) are our data (“Price Data”). Price Data is aggregated and de-identified: it describes products, prices, places and times, not people.
We may use Price Data to:
- operate and improve the Service, including comparisons shown to other users;
- publish analyses, reports and summaries;
- make it available to third parties, including retailers, researchers, developers, and AI agents and assistants, through the API or otherwise, on a free or paid basis;
- license or sell Price Data and derived datasets to third parties.
None of this involves selling or sharing personal data. We do not sell personal data, and any Price Data we share is stripped of anything that identifies an individual user, account or contribution source.
Using the Service through an agent or assistant
If you connect an AI agent, assistant or other automated client to the Service (for example through our API or a published tool server), you are responsible for that client’s use of the Service as if it were your own, and these terms apply to it. Data returned to such a client may be used only in accordance with these terms; redistributing or reselling it requires a written agreement with us.
Our content and software
The Service, its software, design and content are ours or our licensors’. You may use them only as these terms allow. The browser extension is licensed, not sold, for your personal use on the retailer sites it supports.
No warranty and limitation of liability
The Service is provided as is. To the extent the law allows, we make no warranty that prices are accurate, complete or current, that any retailer is in fact cheaper, or that the Service will be uninterrupted or error-free, and we are not liable for any loss arising from reliance on the Service, including the price you pay at a retailer. Nothing in these terms excludes rights you have under the Australian Consumer Law or other law that cannot be excluded; where liability cannot be excluded, it is limited, at our option, to re-supplying the Service or paying the cost of re-supply.
Termination
You may stop using the Service and delete your account at any time. We may suspend or end your access for breach of these terms or where required to protect the Service or comply with law. The licence you grant over Contributions survives termination, as do the sections on Price Data, acceptable use and liability.
Changes
We may update these terms. Material changes will be announced on the Order-Bot website, and the “last updated” date above reflects the most recent change. Continuing to use the Service after a change means you accept it.
Governing law
These terms are governed by the laws of Australia, and disputes are subject to the non-exclusive jurisdiction of the Australian courts.
Contact
Questions about these terms: contact@lukedurrant.com